Cancellation & Refunds
How to stop renewal, exercise a statutory withdrawal right, or report a payment or service problem.
Effective 12 September 2026Cancel a PRO subscription
Open Settings → Manage Subscription in WickSync to access the secure billing portal. Cancellation stops future renewal. Access normally remains available until the end of the period already paid for.
Billing and access start when payment is confirmed. The checkout page displays the plan, billing interval, total charge and renewal terms before confirmation.
Trader follows
A paid trader follow is a monthly subscription to one trader's signals. It renews every month until cancelled. Cancel renewal from the Copy Trading page; access normally remains available through the billing period already paid for.
Statutory withdrawal and defective service
Consumers may have a 14-day statutory withdrawal right under applicable consumer law. The exact effect of requesting immediate delivery of a digital service depends on the service and applicable mandatory rules. Nothing in this policy limits rights that cannot legally be excluded.
If the service is defective, unavailable, materially different from what was promised, or a payment is incorrect, contact us promptly. Eligible refunds are returned through the original payment method. Promotional access and coupons have no cash value.
Submit a withdrawal notice
This form records your notice immediately. Submitting it does not itself determine whether a refund is due; we assess the request under the contract and mandatory consumer law. Never enter a seed phrase, recovery key, exchange API key or password.
Contact
Withdrawal and refund contact: support@wicksync.io. Full service-provider and telephone details are available in the Terms.